A
Aisha Menon
Aug 2026
The course examples are practical and helped me connect the topic to real work.
What you'll learn
Identify customer expectations and service moments that matter.
Use professional language for complaint handling and escalation.
Document commitments, follow-ups, and closure notes accurately.
Who this course is for
Customer support associates
Front-office professionals
Team leads handling customer escalations
Course Content
6 sections
•
36 lectures
•
1h 0m total duration
•
3 Free Preview Lessons
The 10 Minute Challlenge
Free preview
0 min
Friends Indeed
0 min
Related Topic
0 min
On The Spot
0 min
Thinking Outside The Box
0 min
Categories
0 min
Team Trinkets
0 min
Five Adjectives
0 min
When I Was 16
0 min
Getting Engaged
0 min
Find The Leaders
0 min
Ball Toss
0 min
Diversification
0 min
Cleaning Up
0 min
Group Résumé
0 min
A New Leader
0 min
House Of Cards
0 min
What's Your Favorite
0 min
First Impressions
0 min
The Big Question
0 min
Cartoon Character
0 min
Hello My Name Is
0 min
Fact Or Fiction
0 min
Action Plan
Free preview
0 min
Customer Service Pre Assessment
0 min
Customer Service Pre Assessment Quiz
0 min
Email Ping Pong
0 min
Evaluation Form
0 min
Pre Assignment
0 min
Recommended Reading List
0 min
Ten Tips
0 min
The Do’s And Don’ts Of Email
0 min
Customer Complaint Resolution Assignment
0 min
Escalation Follow-up Drill
0 min
Customer Service Policy Check
0 min
Requirements
- Basic workplace communication skills.
- A notebook or digital document for practice responses.
Description
A practical customer service course for learners who need to handle customer needs, resolve complaints, communicate professionally, and document follow-up actions.
Learner Feedback
4.5
(2 ratings)
C
Chandana
Aug 2026
The course helped me write calmer customer responses and connect each recovery action to a clear follow-up.