EDXcore
Log in Sign up
Top Categories
Teach on KNR-LMS Learning Paths Browse Courses About Us

Customer Service

Handle service conversations, complaints, and follow-ups with confidence.

5.0 (1) 2 learners Updated Aug 2026 English
Instructor Instructor
Login to enroll View syllabus
Customer Service
Free preview
The 10 Minute Challlenge
Open this lesson before enrolling.

What you'll learn

Identify customer expectations and service moments that matter.
Use professional language for complaint handling and escalation.
Document commitments, follow-ups, and closure notes accurately.

Learning outcomes

Customer support associates
Front-office professionals
Team leads handling customer escalations
Course updates

Announcements

12 Aug 2026

Welcome to Customer Service

This course focuses on practical customer conversations, service recovery, and professional follow-up routines.

12 Aug 2026

Live practice session scheduled

Join the service recovery workshop to practice complaint-handling scripts and escalation decisions.

Course content

Expand all sections
6 sections • 36 lectures • 0h 0m total length 3 free previews

The 10 Minute Challlenge
Free preview
Document • 0min
Friends Indeed
Document • 0min
Related Topic
Document • 0min
On The Spot
Document • 0min
Thinking Outside The Box
Document • 0min
Categories
Document • 0min
Team Trinkets
Document • 0min
Five Adjectives
Document • 0min
When I Was 16
Document • 0min
Getting Engaged
Document • 0min
Find The Leaders
Document • 0min
Ball Toss
Document • 0min
Diversification
Document • 0min
Cleaning Up
Document • 0min
Group Résumé
Document • 0min
A New Leader
Document • 0min
House Of Cards
Document • 0min
What's Your Favorite
Document • 0min
First Impressions
Document • 0min
The Big Question
Document • 0min
Cartoon Character
Document • 0min
Hello My Name Is
Document • 0min
Fact Or Fiction
Document • 0min

Action Plan
Free preview
Document • 0min
Customer Service Pre Assessment
Document • 0min
Customer Service Pre Assessment Quiz
Quiz • 0min
Email Ping Pong
Document • 0min
Evaluation Form
Document • 0min
Pre Assignment
Document • 0min
Recommended Reading List
Document • 0min
Ten Tips
Document • 0min
The Do’s And Don’ts Of Email
Document • 0min

Power Point Slides
Free preview
Document • 0min

Customer Complaint Resolution Assignment
Assignment • 0min

Escalation Follow-up Drill
Assignment • 0min

Customer Service Policy Check
Quiz • 0min

Requirements

  • Basic workplace communication skills.
  • A notebook or digital document for practice responses.

Description

A practical customer service course for learners who need to handle customer needs, resolve complaints, communicate professionally, and document follow-up actions.
Learner trust

What learners say

5.0
1 verified ratings
C
Chandana Aug 2026

Practical and clear

The course helped me write calmer customer responses and connect each recovery action to a clear follow-up.

Instructor reply
Great work, Chandana. Your final service recovery response was clear and measurable.

Explore related topics

Workplace Essentials Education Learning Strategies Teaching & Academics